Staffing Solution R Us Hotel Houseman Training Program

Welcome to the Staffing Solution R Us Hotel Houseman Training Program

The Staffing Solution R Us Hotel Houseman Training Program is a fully comprehensive and practical course developed to prepare individuals for the essential yet often overlooked role of Houseman in the hospitality industry. This training is ideal for new H-2B visa employees, local hires, and current hotel staff transitioning into or enhancing their skills in this critical support position.

Housemen are the backbone of hotel operations, ensuring that both guest rooms and public spaces remain clean, safe, and welcoming at all times. While not always in the spotlight, their work has a direct impact on the guest experience, operational flow, and the overall cleanliness and presentation of the property. This program ensures every participant, regardless of prior knowledge, receives structured, hands-on training that builds confidence, skill, and professional pride.

Who This Training Is For

• H-2B workers entering the hotel industry for the first time

• Local labor and support staff hired by the hotel or through Staffing Solution R Us

• Existing hotel employees transitioning from housekeeping or maintenance roles

• Anyone seeking to understand and master the full scope of the houseman position

Whether you're starting your hospitality journey or transitioning into a new department, this training serves as your blueprint for success.

Program Objectives

The primary goal of this program is to create a skilled, dependable, and service-oriented Houseman workforce. Upon completion, each trainee will be fully capable of:

• Supporting housekeeping and other hotel departments efficiently

• Maintaining clean, orderly, and well-stocked public spaces

• Handling guest service needs with professionalism and attentiveness

• Following safety protocols, proper equipment usage, and time management practices

• Operating as part of a coordinated hotel team

Core Training Modules

Each module is designed with step-by-step instructions, visual aids, real-world scenarios, and hands-on practice to ensure clarity and retention. The training covers the following essential areas:

🧭 1. Orientation & Role Understanding

• Overview of the Houseman's function in the hotel hierarchy

• Understanding the difference between housekeeping and houseman responsibilities

• Grooming, dress code, and professional conduct expectations

• Chain of command and shift briefings

🧹 2. Daily Duties & Operational Support

• Delivering linens, towels, and guestroom supplies to housekeeping attendants

• Assisting with room turns and deep cleaning setups

• Collecting trash and dirty linens from guest floors

• Replenishing housekeeping closets and carts

🏢 3. Public Area Maintenance & Presentation

• Cleaning and sanitizing high-touch surfaces and public restrooms

• Vacuuming hallways, maintaining elevators, and tidying lobbies

• Maintaining pool areas, fitness rooms, and banquet space setups

• Regular checks for cleanliness and immediate response to spills or hazards

🙋‍♂️ 4. Guest Interaction & Service Support

• Responding to guest requests (e.g., extra towels, rollaway beds, cribs)

• Delivering items professionally and with customer service etiquette

• Assisting bell staff with luggage during peak check-in/out times

• Providing directions or basic property information when asked

🛠️ 5. Equipment Handling & Safety Protocols

• Safe and correct use of carts, vacuums, mops, and cleaning agents

• Reporting maintenance issues promptly and accurately

• Using PPE (personal protective equipment) and adhering to safety guidelines

• Preventing accidents through awareness and proper technique

🔄 6. Communication, Coordination & Teamwork

• Collaborating with housekeeping, front desk, and engineering departments

• Following hotel radio or communication device protocols

• Reporting inventory shortages or urgent cleaning needs

• Maintaining clear communication logs and checklists

📅 7. End-of-Shift Procedures

• Returning equipment and supplies to designated areas

• Checking floor closets, restocking items, and preparing for the next shift

• Completing daily checklists and logging completed duties

• Reporting shift observations or guest issues to supervisors

Training Approach

The program combines:

• On-the-job simulations

• Video demonstrations

• Scenario-based role plays

• Daily checklists and visual workflow diagrams

• Knowledge checks to reinforce retention

Trainees are guided at a pace suitable for all learning levels and are regularly assessed for readiness before moving on to independent duties.

Professionalism, Precision & Pride

At Staffing Solution R Us, we understand that first impressions often come from the quality of the property's cleanliness and appearance, which is why we've built this program to uphold the highest hospitality standards. Our trained Housemen are not just cleaners; they are service professionals, brand ambassadors, and vital support personnel.

We emphasize:

• Respect for guest privacy and hotel property

• Efficiency and time management

• Adaptability in busy, high-traffic environments

• Commitment to guest satisfaction and safety

Upon Completion

Every graduate of the Hotel Houseman Training Program will be able to:

• Execute all key responsibilities of the role with independence and confidence

• Operate within standard hotel procedures and expectations

• Respond to guest and team needs proactively and professionally

• Deliver consistent, high-quality service in public and back-of-house areas

• Represent Staffing Solution R Us and our partner hotels with pride and reliability

Your Role. Your Impact. Your Success.

A Houseman may work behind the scenes, but the impact is always seen and felt. Clean floors, well-stocked rooms, and guest-ready spaces are only possible through your daily efforts. Through this training, we're giving you the tools to do the job well and the recognition you deserve for doing it right.

Welcome to the team. Let's get started.